Refund Policy

1. Our Role as a Comparison Service

BundleGuide operates as an independent comparison service and authorized reseller for telecommunications providers. Our services include:

• Comparing service plans from various providers
• Checking service availability in your area
• Facilitating connections between customers and service providers
• Providing customer support for the comparison and connection process

2. Refund Policy for BundleGuide Services

2.1 No Fees for Our Comparison Service

BundleGuide does not charge fees for:

• Checking service availability
• Comparing service plans
• Facilitating connections with providers
• Customer support for the comparison process

Our comparison service is free to use. We may receive compensation from providers when users sign up for services through our platform, but there are no charges to you for using our comparison service.

2.2 No Payment Processing

BundleGuide does not:

• Process payments for telecommunications services
• Handle billing for services
• Collect payment information for services
• Issue invoices or bills for services

3. Refunds for Telecommunications Services

3.1 Provider Responsibility

Since telecommunications services are provided directly by service providers:

• All refund requests must be directed to the service provider you signed up with
• Refund policies are determined by each individual service provider
• Refund eligibility depends on the provider's terms and conditions
• Refund processing times vary by provider

3.2 How to Request Refunds

If you need to request a refund for telecommunications services:

1. Contact the service provider directly: Use the customer service contact information provided in your service agreement
2. Review the provider's refund policy: Check the terms of service you agreed to when signing up
3. Follow the provider's refund process: Each provider has its own procedures for refund requests

3.3 Common Refund Scenarios

Typical refund situations with service providers may include:

• Early termination: Refunds for prepaid services if canceled within the provider's grace period
• Billing errors: Refunds for incorrect charges or overpayments
• Service issues: Credits or refunds for extended service outages
• Promotional adjustments: Refunds if promised promotions are not applied correctly

4. How We Can Assist

While BundleGuide cannot process refunds, we can assist you by:

• Providing contact information for service providers
• Helping you understand the comparison process
• Addressing questions about our comparison service
• Facilitating communication with providers when appropriate

5. Dispute Resolution

If you have a dispute regarding our comparison services:

1. Contact BundleGuide Support: First, contact our support team to discuss your concerns
2. Document the Issue: Provide details about your experience with our service
3. Allow Resolution Time: Give us reasonable time to address your concerns

For disputes regarding telecommunications services, you must contact the service provider directly, as those services are not provided by BundleGuide.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

7. Contact Information

If you have any questions about this Refund Policy, please contact us: